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Ms. Tjendra received her bachelor’s degree in Education from IKIP Negeri Malang, the State University of Malang, and her master’s degree in Educational Psychology from Cornell University in New York, U.S.A. After four years of teaching and research in Indonesia and the U.S., she joined Citibank where she began her career in human resources and organizational development. During her ten years at Citibank, she progressed through a variety of positions with varying degrees of responsibility. She ultimately became the Indonesia Country HR Director responsible for the overall management of all of the business groups’ HR functions. In 2000, she left Citibank to create her own consultancy. As a consultant, she served a number of leading companies and other organizations in both the public and private sectors. In 2014, Ms. Tjendra joined Sampoerna Strategic as the Head of Organizational Engineering.