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James Upton is an experienced professional in customer experience and support, currently serving as the Director of Customer Experience at Push Operations since February 2021. Prior to this role, James held various positions at Clio, including Team Lead of Data Migrations, Community Partnerships Manager, Community Programs Coordinator, Customer Success Trainer, and Customer Support Specialist, contributing significantly to project expansions and customer satisfaction. Experience also includes work as a Channel Partnerships Specialist at Unbounce and a Customer Experience Representative at Indigo. James has demonstrated leadership in student organizations while obtaining a Master's in Politics and a Bachelor's in Politics and English from University College Cork.