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John Yates has a diverse work experience, starting with their current role as the Director of Information Technology at PURE Canadian Gaming since 2016. Prior to this, they worked at IBM Canada for a significant period, where they held several roles such as Lead Delivery Project Executive, Delivery Project Executive, Service Delivery Manager, and Service Desk Manager. At IBM, they focused on managing service delivery, establishing partnerships, and ensuring customer satisfaction. Before that, they worked as an Implementation Manager at Better Health Global and as a Team Lead & Tier 2 System Analyst at TELUS.

John Yates attended Holland College from 1993 to 1994, where they pursued a degree in Microcomputer Application Specialist with a field of study in Computer Technology/Computer Systems Technology. In addition to their formal education, John obtained the ITIL certification in June 2010. There is also a mention of John obtaining a degree in Microcomputer Application Specialist with a field of study in Computer Science, although the specific dates and institution are not provided.