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Letícia Oswald has extensive experience in customer success and sales, currently serving as Coordenadora de Customer Success at Pulsus since April 2019, with previous roles including Analista de Customer Success Sênior and Implementation Success Manager. Prior to Pulsus, Letícia worked at cloud4mobile by Mobiltec as a Sales Representative, overseeing the entire sales lifecycle in mobile device management. Letícia's background includes roles at Somos in client relationship management, Fast Shop S/A as a sales consultant, and Claro Brasil as a sales supervisor and seller. Letícia's educational credentials include an Executive MBA in Project Management from Instituto Faculeste and a Tecnólogo in Gestão Comercial from FADERGS, alongside other relevant qualifications in cultural management and software development.