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Alexander Yeap is a seasoned professional with extensive experience in customer support and success management, currently serving as a Customer Success Manager and formerly as a Customer Support Manager at Pulsifi since October 2021. Prior roles include Team Manager at Cognizant and APAC Openings Studio Support Manager at ASSA ABLOY Group. Alexander has demonstrated a strong ability to provide high-level technical support and client training at Invenias Limited as a Senior Support Consultant and has held various positions in IT support and helpdesk roles at Asia Media Monitors Sdn Bhd, Diagonal Consulting, and CSC. A graduate of Tunku Abdul Rahman University of Management and Technology with a Bachelor of Science in Business Information System, Alexander possesses exceptional communication, negotiation, and customer service skills, complemented by a strong work ethic and dedication to quality performance.