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Alex Valdez has a diverse work experience in customer support, management, tutoring, and teaching. They have worked as a Customer Support Lead at Publitas.com since February 2023. Prior to that, they held various roles at Hopin, including Product Support Manager, Customer Support Manager, and Support Specialist. At Tutor with Preply, they worked as an ESL Tutor, creating tailored lesson plans and study guides for students. They also have experience at Microsoft, where they worked as a Supervisor at Microsoft Volume Licensing, Quality Analyst, and Customer Support Representative. Additionally, Alex worked as a Languages Professor at Universidad del Valle de México, where they prepared and implemented lesson plans and administered assessments.

Alex Valdez obtained a Bachelor's degree in Language Education from USILACS between 2019 and 2022. Prior to that, between 1996 and 2000, Alex Valdez completed a Bachelor's degree in Computer Science at Lake Land College. Additionally, Alex Valdez has obtained certifications such as a TESOL Certification from ITTT - International TEFL & TESOL training in January 2019 and a Lean Six Sigma Yellow Belt from the Six Sigma Global Institute.