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Narsipuram Ramesh Rao is a seasoned IT professional with extensive experience in service delivery and management. Currently serving as a Senior Manager at Publicis Sapient since April 2024, Narsipuram previously held the position of Service Delivery Specialist at Astra Canyon Group LLC, where responsibilities included client relationship management, resource allocation, and continuous process improvement. Narsipuram has also worked as the Director of IT Services Delivery at ProV International, leading IT service strategies and mentoring teams. Prior roles at Tata Consultancy Services encompassed various positions, including Engagement Manager and Release Management Specialist, where Narsipuram effectively executed ITIL change management processes. With a solid background in software development from organizations such as Polaris Consulting & Services Ltd and Tech Mahindra, Narsipuram holds an MCA degree from the National Institute of Technology Raipur and Pt. Ravishankar Shukla University.