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Lauren Jerome is a seasoned professional with extensive experience in retention programs and client success management at Gartner, where roles include Sr. Manager of Retention Programs since May 2017. In this capacity, Lauren has developed strong business cases to support large prioritized accounts, utilized quantitative and qualitative analyses to address challenges, and fostered cross-functional collaboration to drive innovation. Recognized for exceptional client retention performance, Lauren has effectively coached sales teams on best practices and led strategy meetings with senior leaders. Previous experience includes roles in marketing management and strategic planning with a focus on enhancing client satisfaction and brand strategies across various industries. Lauren holds a Bachelor of Science in Business with a focus on Marketing from the University of Minnesota.