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Diana Linares is currently the Service Delivery Manager at PSS Tecnologías de la información, where Diana manages CAU projects by meeting control indicators (KPIs) for telephony and cost control. With a focus on customer satisfaction, Diana also oversees diverse teams including in-house, subcontracted, and client-owned teams. Prior to this role, Diana served as the Iberia Call Center Team Leader at Concentrix España and as a Team Leader at IBM. Diana holds a degree in Ciencias de la Informacion (Journalism) from the Universidad Complutense de Madrid.