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Chalermpol Chaiprasert currently serves as Director and Head of Customer Operations at Prudential Life Assurance Public Company Ltd. in Thailand, having previously held the position of Senior Vice President, Head of Customer Experience Delivery. Prior experience includes serving as Associate Director of Strategic Bancassurance Alliance at AIA Thailand and Senior Vice President in Operations Strategy at Prudential Life Assurance. Chalermpol's extensive background at AIG encompassed various leadership roles, including Vice President for Country Operations and VP for Client and Policy Servicing Manager, focusing on operational improvements and customer service enhancement. Chalermpol holds a Master's degree in Management from Mahidol University and a Bachelor's degree in Computer Engineering with a focus on Artificial Intelligence from Kasetsart University.