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Chitra Prashanth is an accomplished professional with extensive experience in the insurance and customer service sectors. Since April 2009, Chitra has held multiple senior leadership roles at Prudent Insurance Brokers Ind Pvt. Ltd., including Senior Manager and Vice President, focusing on retention and cross-selling strategies. Prior to this, Chitra served as a Senior Team Leader at Medi Assist India Pvt Ltd, where responsibilities included managing a team of 25 customer service executives, resolving customer escalations, and ensuring adherence to performance targets. Chitra began the career as a PRO/Billing Officer at Agadi Hospital. Chitra holds a Bachelor of Arts degree in History from K J Convent.