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Kelly Cignarale is a crisis counselor at HopeLink Behavioral Health since September 2023, bringing prior experience as a clinical counselor at New Hope Treatment Centers Inc. from December 2020 to September 2023. In this role, Kelly managed patient documentation, ensured resident safety, and assigned staff responsibilities. Earlier experience includes positions as a tour guide at Hartford Flavor Company and various roles in customer service and operations at Waterlogic USA and Advantage Resourcing. Kelly’s foundation in the service industry was built through roles at Sunglass Hut, Union Street, JP Licks, and Panera Bread. Educational qualifications include a Master's in Clinical Psychology from Capella University and a Bachelor's in Humanities from Lasell University.