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Ana Bedulho has extensive experience in customer engagement and team management, currently serving as a Customer Engagement Specialist at Prozis since March 2018, focusing on analyzing customer complaints and managing brand image. Prior roles include Supervisora de Contact Center at Fidelidade Assistência from 2012 to 2018, overseeing national assistance operations, and Vendedora at SONAE, where customer service and store management support were provided. Ana's earlier positions include Assistente Comercial at Cetelem, responsible for credit process management and customer support, and a role at Fnac as Assistente de Departamento Comunicação, where event organization and media communication were key responsibilities. Ana began their career as an Assistente de Sala at Tempo Livre Guimarães, aiding in various events. Educational qualifications include a postgraduate degree in Business Management from Instituto Politécnico de Viana do Castelo and a Bachelor's degree in Social Communication from Universidade do Minho.