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Thomas Murray is an experienced IT professional with a background in helpdesk and user support roles, spanning over 15 years. Currently serving as a Helpdesk Coordinator at ProviNET Solutions since April 2015, Thomas provides 100% remote phone support for over 100 clients, utilizing tools such as ConnectWise and various remote assistance solutions. Previous experience includes positions at Sensient Technologies Corporation and Chickasaw Nation Industries, Inc., where Thomas handled a high volume of technical support inquiries and troubleshooting for hundreds of users. Earlier roles included field technician duties at Qualxserv and LAN administration at Gladson, demonstrating a strong foundation in hardware, software, and server support. Thomas holds an Associate degree in Computer Networking from Westwood College and additional training in IT.