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Leah Paine is an experienced customer service and claims management professional with over 25 years in the insurance industry. Currently serving as Customer Service Manager at Providence Mutual since February 2021, Leah previously held various leadership roles at MAPFRE from November 1998 to February 2021, including Supervisor of Physical Damage Claims, Project Analyst, and Business Analyst. Notable accomplishments include managing teams, mentoring staff, conducting performance evaluations, and participating in strategic project initiatives. Leah's educational background includes multiple degrees and certifications in claims law, insurance management, and business analysis, underscoring a strong commitment to professional development and operational efficiency.