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Monique Mensah is an experienced Senior Technical Training Manager at Protegrity, overseeing a team of Technical Trainers and an Instructional Designer, while collaborating with Product Management on new releases and conducting internal training sessions. Prior roles include serving as the Sr. Manager of Customer Enablement at Workfront, where Monique led the development and implementation of training content, and as Manager of Bridge Training at Instructure, achieving a remarkable customer satisfaction rating of 4.8 out of 5. Earlier experience spans positions at Certent, Rivet Software, and JPMorgan Chase, focusing on training design, customer service, and support management. Monique holds a Bachelor of Arts in Business Management and Mathematics from Westminster University and an Associate's Degree from Salt Lake Community College.