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Susan Chiu has extensive experience in analytics and market research. Susan started their career as a Market Intelligence Manager at Cisco Systems, where they led data mining and marketing research across customer segment marketing groups. Susan then worked at Modem Media as an Associate Director of Analytics, providing advanced analytics consulting to enterprise customers. Susan later joined Ingram Micro as the Director of the Business Intelligence Center, where they built a successful business intelligence practice. Susan then moved on to Brocade, where they served as the Director of Customer Intelligence and created a customer intelligence capability for the company. Susan then joined Sitecore as the Director of Global Marketing Analytics, leading the company's marketing analytics function and providing strategic support to the executive management team. Their most recent position was at Prosper Marketplace, where they worked as the Director of Analytics.

Susan Chiu has a Master of Science degree in Materials Science and Engineering from Stanford University. Susan also holds a Master of Science degree in Statistics from Stanford University. Susan obtained their Bachelor of Arts degree in International Relations from the Middlebury Institute of International Studies at Monterey. In addition, they have obtained various certifications including the Japanese Language Proficiency Level 2, Certified International Property Specialist (CIPS), Japanese Language Proficiency Level 3, Real Estate Salesperson License, Japanese Language Proficiency Level 4, Official Zumba Instructor - Basic Steps Level 1, Official Zumba Instructor - Basic Steps Level 2, and Official Zumba Kids and Zumba Kids Jr. Instructor.