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Kelsey Dong has extensive experience in quality control and financial aid processing, primarily at Prosper Marketplace since September 2014. As an IVR Administrator, Kelsey manages Five9 maintenance, develops IVR campaigns, troubleshoots issues, and documents procedures in Confluence. Kelsey has progressed through various roles, including Team Lead of Quality Control, where responsibilities included analyzing quality data, enhancing scheduling efficiency, and facilitating interdepartmental communication. Prior experience at EDMC and ACS involved financial aid processing, counseling students, and training teams. Kelsey holds an Associate's degree in Film Production from Scottsdale Community College and attended Arizona State University.