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Jeff Reed has a diverse range of work experience in the IT field. Jeff started their career as a PC Technician at Leavenworth USD453 in 2010, where they were responsible for maintaining district-owned technology and organizing events. In 2013, they worked as a Help Desk Specialist at Kansas City, Kansas Public Schools, providing remote support and resolving technical issues for district employees. Later that year, Reed joined ProServ Business Systems, Inc. as a Service Desk II associate, where they supervised Tier 1 teammates, documented processes, and performed troubleshooting tasks. In 2016, they were promoted to the role of Service Desk Manager and ServiceNow Developer, overseeing the service desk operations for ProServ's national accounts. Currently, Reed holds the position of Director of Support Services at ProServ, where they lead multiple managed services teams and guides team members on their leadership journeys while improving processes and delivering client support.

Jeff Reed's education history includes attending Highland Community College from 2009 to 2011, where they completed a Technical Program in Computer Support Specialist. Prior to that, they attended Pleasant Ridge High School from 2006 to 2010, receiving a general education. In addition to their formal education, Jeff Reed also obtained various certifications, including being a 3CX Basic Certified Engineer from 3CX since April 2021, a Certified System Administrator from ServiceNow since December 2019, an NDI Technical Master from Nuance Communications since June 2018, and an Output Manager 4 Technical Associate Certification from Nuance Communications since December 2017. Jeff also holds certifications such as AutoStore 7 Technical Associate Certification from Nuance Communications since March 2017, ITIL® Foundation Certificate in IT Service Management from AXELOS Global Best Practice since February 2017, CompTIA Network+ (2009 edition) from CompTIA since December 2010, and CompTIA A+ (IT Technician) from CompTIA since May 2010.