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Paul Duffett is an experienced Enterprise Engagement Architect with a proven track record in technical account management and customer success across leading technology companies. Since April 2024, Paul has been with Prophecy, following a successful tenure at Starburst Data where managerial responsibilities encompassed building a team of Customer Success Technical Account Managers for EMEA and APAC. Prior experience includes significant roles at Databricks, where Paul managed Customer Success Engineers and developed scalable customer programs, and at Microsoft as a Cloud Solution Architect in the Customer Success Unit. Paul holds an MSc in Business Intelligence from the University of Dundee and has a diverse background in SQL Server administration and data modeling from previous positions at companies such as MoneySuperMarket.com and BETDAQ.