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Gloria Resto Sierra is an accomplished professional with extensive experience in accounting and management roles across various industries. Currently serving as a Bilingual Account Team Leader at ROI CX Solutions, Gloria has excelled as a top contributor in creating standard operating procedures and mentoring new hires. Previous positions include Accounting Supervisor at FirstLight Home Care, where oversight of daily operations in the accounting department was a key responsibility, and Accounting Manager at Garfinkel Schwartz DBA Law Firm, where comprehensive financial reporting and month-end closings were conducted with precision. Additionally, Gloria's background includes significant roles in retail management at Microsoft and PetSmart, focusing on operations, training, and human resources. Gloria holds degrees in Accounting and Integral Banking from Universidad de Puerto Rico and Instituto de Banca y Comercio Inc, as well as a Technical Degree in Professional Master Grooming from the Florida Institute of Animal Arts.