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Kitsy Johnson is a seasoned professional with extensive experience in claims management and customer service. Currently serving as Lead Claims Adjuster at ASIâ„¢ since August 2019, Kitsy previously held the position of Litigation Specialist at CIS Claim Services from October 2016 to August 2019, providing legal strategy assistance to resolve issues efficiently. Prior to this, Kitsy was an Administrative Claims Manager at Pilot Catastrophe Service, where oversight of customer care and process improvement activities was achieved. Kitsy also worked as a Claims Adjuster and Account Coordinator at PBD Worldwide, enhancing client retention, and as an International Customer Service Representative for ExxonMobil, where assistance in managing international business portfolios contributed to increased revenue. Kitsy holds a degree from Savannah State University, earned between 1995 and 2000.