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Jeff Janis has an extensive career at Progressive Insurance, spanning over four decades, where current roles include Accessibility Consultant and loss reserving analyst. Notable contributions include pioneering user-centered analysis in business projects, establishing usability labs, and conducting ethnographic studies to enhance customer experiences. Prior to Progressive, Jeff held positions as a Field Sales Representative at H.J. Heinz Company and a Business Analyst at Dun and Bradstreet. Educational credentials include a Bachelor’s degree in Communications and Business from John Carroll University.