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Cathy M. currently serves as an Overnight Customer Service Operator at Sentriforce since July 2023. Previously, Cathy worked as a Technical Support Specialist at Phil, Inc. from March 2022 to March 2023, contributing to a software company focused on helping patients manage prescriptions. Prior experience includes a role as a Patient Access Specialist at Springfield Clinic from August 2017 to December 2020, where responsibilities included addressing customer inquiries, providing assistance, and training new employees. Cathy M. is pursuing a degree at the University of Illinois Springfield, having previously earned an Associate of Arts in Communication from Lincoln Land Community College and a high school diploma from West Aurora High School.