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Adam Engstrom is a proficient Lead UX Researcher currently at Progressive Insurance, previously serving as Lead User Experience Researcher at The Home Depot, where significant achievements included leading research strategies that enhanced the customer journey and managing a team of junior researchers. Adam has a diverse background, with past roles such as User Experience Research Architect at Accenture, where global usability testing plans were developed, and User Experience Researcher & Designer at Blue Cross Blue Shield of Michigan, focusing on innovative design sprints and user engagement exercises. Adam holds multiple degrees, including a Master's in Human-Computer Interaction and UX from the University of Michigan, and a Master's in Social and Cultural Psychology from The London School of Economics.