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Heather Kitteringham is a seasoned professional with extensive experience in service management and client engagement. Currently serving as the National Services Manager at Progility Technologies since October 2017, Heather leads teams in the Managed Services Division, focusing on proactive support and adherence to contractual obligations. Previously, at Care Connect Group, Heather held the roles of National Team Leader and Client Experience Specialist, emphasizing client onboarding, service engagement, and effective communication. Heather's career began at Datacraft and spans over two decades, including significant roles at Dimension Data, where responsibilities included service management reporting, contract management, and stakeholder engagement. Heather's educational background includes studies at Maroondah High School and Lilydale Tech.