ÂÜÀòÂÒÂ×

Ryan S. is a Senior Technical Lead at Progent, providing Managed Service Provider (MSP) support and consulting for three companies since July 2021. Responsibilities include recommending long-term solutions, managing ticket intake, deploying software and hardware updates, and generating additional revenue through increased workload. Prior to this role, Ryan served as a Help Desk Specialist at Weston Technology Solutions, supporting over 50 clients and managing them remotely through various tools, including Active Directory and Office 365. Earlier experience includes being a Senior Support Analyst at HCL Technologies and holding a position as Shop Foreman at StainlessDrains.com. Ryan holds a Bachelor of Applied Science in Computer Systems Networking and Telecommunications from Paris Junior College.