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Ben Abbitt is an experienced professional in customer success and innovation, currently serving in a Customer Success role at Profisee since June 2024. Prior experience includes a Senior Customer Success Manager position at Instabase from April 2021 to June 2024, and roles at Qudini Ltd as both Account Director and Customer Success Manager from July 2018 to April 2021. From January 2017 to July 2018, Ben worked at NatWest in several capacities, including Innovation Analyst in Strategy and Innovation, focusing on enhancing customer journeys, and as a Business Analyst & Junior Dev Ops. Earlier positions include an Innovation Scout at RBS, where Ben successfully rolled out workplace solutions, and business analysis roles involving MS Dynamics CRM. Ben holds a Master's degree in Geology/Earth Science from the University of Bristol. Key achievements include improved support response times and adoption rates, as well as implementing agile practices.