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Molly Goulding is a seasoned professional in customer support and operations management, currently serving as Manager and previously as Team Lead at Productboard since August 2022. With a robust background at Thinkific from December 2020 to April 2022, Molly excelled in leadership roles, achieving over 96% customer satisfaction and driving team engagement through coaching, KPI analysis, and social events. Molly also developed onboarding programs and operational processes while handling customer escalations. Prior experience includes roles as an International Travel Consultant at Flight Centre Travel Group, where relationship-building led to consistent sales growth, and various positions in hospitality and retail management. Molly holds a Bachelor's degree in Psychology from The University of British Columbia.