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Sesethu Timla is a seasoned professional with extensive experience in customer service and debt collection. Currently serving as the Lead Associate Ops at Prodigy Finance since November 2019, Sesethu focuses on resolving issues efficiently and ensuring high-quality customer experiences through various communication channels. Prior to this role, Sesethu held positions including Specialised Debt Collector at Nimble Group (Pty) Ltd, where responsibilities included investigating financial histories and negotiating settlements, and Pre-legal Debt Collector at Norton and Lambrianos Attorneys, managing collections on behalf of major financial institutions. Early career experiences include roles at Unilever Ola as a Machine Operator and at Real People Group as a Call Center Representative, emphasizing negotiation and customer relations. Educational credentials include a Diploma in Food Science from Walter Sisulu University, complemented by certifications in Internal Auditing and Total Quality Management from SA-GAP and the University of South Africa.