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Bharathwaj KJ has over a decade of experience in technical support and product analysis. Currently serving as a Technical Support Engineer at ProdEx Technologies since August 2015, Bharathwaj specializes in troubleshooting and providing assistance to customers. Prior experience includes a role as a Product Support Analyst at Symantec from April 2011 to July 2015, where Bharathwaj focused on security solutions and managed escalations for various Norton products. Bharathwaj's early career included working as a Tech Support representative at Sitel, where expertise in operating systems, hardware, and basic networking was developed.