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Benjamin Matson has extensive experience in customer support and technical roles across various industries. Currently serving as Payment Processing Support, Customer Support Level 3, and Tier 2 Tech Support at Procare Solutions since August 2020, Benjamin previously co-managed the support team at Unified Practice, focusing on escalations and training initiatives. Additional roles include Robotics and Coding Instructor at Sylvan Learning Center, Operations Manager at CPAacademy.org, and Publisher Support Engineer at Lijit, where Benjamin provided technical support and client management. Earlier experiences include positions in technical support, web development, and office assistance, complemented by an educational background in Interactive Design with an AAS from Aims Community College and further training at Galvanize.