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Ralph De Luise is a seasoned professional with extensive experience in leading customer experience (CX) initiatives and operational management across various organizations. Currently serving as the Platforms CX Manager at PROBE Group, Ralph oversees operations for CX platforms, focusing on automation solutions, project management, and team leadership. Notable achievements include successfully transitioning legacy systems to modern applications, optimizing costs for contact centers, and collaborating with government agencies on automation projects during the COVID-19 pandemic. Previously, Ralph held the role of Business Solutions Manager at Stellar, where significant advancements in business process improvement and automation were realized, contributing to multi-million-dollar savings and revenue growth. Ralph's career also includes management positions in contact center operations and systems management, highlighting a strong background in technology integration, team development, and stakeholder engagement. Their educational credentials include multiple diplomas in robotics and automation from UiPath, complementing a degree from Swinburne University of Technology.