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Neil Barrett has extensive experience in IT management and technical service delivery. Neil has worked for various companies in the financial, logistics, and IT consultancy sectors. Neil is currently the Technical Service Delivery Manager at Proact, a leading Cloud Enabler and storage integrator in Europe. Throughout their career, Neil has demonstrated expertise in managing IT infrastructure, overseeing outsourced solutions, maintaining customer relationships, and ensuring service adherence within ITIL frameworks. Neil's experience also includes handling major incidents, contract SLA adherence, and utilizing ITSM tools like ServiceNow. Additionally, Neil holds NPPV3 Security Clearance.