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Irma Gonzalez is a Marketing Communications Specialist at Primetals Technologies since September 2015, where responsibilities include coordinating business process improvement projects related to CRM strategies, leading training sessions for multicultural users, and developing internal communications. Previously, Irma held the positions of CRM Implementation Specialist, Sales Support Specialist, and Project Manager, gaining extensive experience in CRM integrations, data migration, sales processes, and project management. Earlier experience includes serving as Administrative Functional Support at Siemens Industry US. Irma holds a Bachelor's Degree in Marketing from the Isenberg School of Management, UMass Amherst, and an Associate of Science in Business Administration from Quinsigamond Community College.