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La’Lisa W. is a highly experienced professional in operations management and customer service, currently serving as the Assistant Vice-President of the Contact Center at Primerica since June 2024. Previous roles include Director of Operations at Wisemen Multimedia, LLC from April 2023 to June 2024, and Maintenance Control Center Manager at MARTA from September 2016 to April 2023, where responsibilities included overseeing day-to-day operations of a hybrid call center. La’Lisa has also held positions such as Customer Service Project Manager at Veolia North America and Customer Service Supervisor at the City of East Point, demonstrating a strong background in managing personnel and resources within customer service and utility billing departments. La’Lisa’s educational qualifications include a Master of Business Administration from Mercer University and a Bachelor of Science in Technology Management from Clayton State University.