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Sydney Erickson is currently the Tech Support Team Lead at PrimeGov. Prior to this, they were a Senior Customer Support Representative at Convercent from June 2019 to July 2020. In this role, they were responsible for both front-office guest reception and overall smooth running of the office, while also juggling finance and HR duties as assigned. Sydney was also previously the Customer Support Team Lead at Granicus from September 2015 to June 2019. In this role, they provided client and internal support for multiple SaaS software solutions, including a website CMS, web-based agenda-management products, and video streaming.

Sydney Erickson has a certificate in Theory, Harmony, and Ear Training from Berklee College of Music. Sydney also has a High School Diploma in High School/Secondary Diplomas and Certificates from Victory Baptist School.

Oliver Hinojosa - Technical Support Analyst, Sarah Kennedy - Technical Support Analyst, and Travis Kozik - Technical Support Analyst report to Sydney Erickson. Sydney Erickson reports to Sherif Agib, President. They work with Charlotte Burce - Implementation Project Manager, Nicholas Levine - Director of Sales, and Sarah Gomel - Director of Strategic Initiatives.