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Peter Ukpo is an experienced IT operations professional with a solid background in technical support and leadership. Currently serving as the IT Operations Analyst Lead at Prime Therapeutics since October 2011, Peter provides 24x7 IT coverage and leads operational shifts, ensuring efficient workload distribution. Previously, Peter worked as a Service Desk Analyst at both Prime Therapeutics and 3M, where responsibilities included diagnosing end-user issues and providing remote technical support. With a foundation in administrative support and tutoring at Rasmussen College, Peter holds a Bachelor of Science in Information Technology Management and an Associate of Science in Information Systems Management, demonstrating a commitment to continuously enhancing technical expertise.