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Susan McGraw has extensive work experience in the healthcare and business sectors. Susan started their career in 1996 as the Chief Human Resources Officer at Primary Health Medical Group, where they held a leadership role in managing the organization's human resources department. In 2005, Susan joined Great Day! as the President, overseeing the company's operations and leading its strategic direction. Throughout their career, Susan has demonstrated strong leadership and business acumen in both the medical and business industries.

Susan McGraw's education history begins with their Bachelor of Business Administration (B.B.A.) degree in Human Resources Management and Services, which they obtained from Boise State University. Susan then pursued their Master of Business Administration (MBA) degree from Capella University, although the exact start year is not provided. Susan later continued their education at Capella University, where they are currently a Doctoral Candidate in Business Administration and Management, General. Susan is expected to earn their Doctor of Philosophy (PhD) degree in 2022.

In addition to their academic qualifications, Susan has obtained several certifications. Susan obtained the Senior Professional in Human Resources (SPHR) certification from the HR Certification Institute - HRCI in August 2000. In February 2015, they obtained the SHRM-Senior Certified Professional (SHRM-SCP) certification from SHRM. Lastly, in September 2021, they achieved the status of Doctoral Candidate at Capella University.