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Kathy Montgomery is an experienced customer service professional with a strong background in leadership roles, currently serving as Customer Service Team Lead at Primary Connect since April 2021. Prior to this position, Kathy has held various managerial roles at Toll Holdings Limited and Toll Global Logistics since April 2008, demonstrating a long-standing commitment to customer service excellence. Kathy holds diplomas in frontline management from Strathfield South High School and TAFE NSW, both completed in 2012, which underscore a solid educational foundation in management.