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Luis Burgos is an experienced IT professional with a strong background in technical support and hardware management. Currently serving as an MSP Support Technician at Prescriptive Data Solutions since April 2022, Luis has previously worked as a Hardware Specialist at Prosperity Bank, where responsibilities included ensuring proper maintenance of bank-owned hardware. Experience also includes roles as a Network Support Technician at Region III Education Service Center, providing technical assistance and managing technology-related work orders, and as a PC Specialist at the University of Houston-Victoria, focusing on troubleshooting and service request management. Early career positions include Computer Technician at Formosa Plastics and Digital Technology/Home Theater Specialist at Best Buy. Luis holds two Associate of Applied Science degrees from Victoria College in Wide Area Telecommunications and Network and System Administration.