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Karen Downing is a licensed insurance agent at Connie Health, specializing in Medicare education and solutions for underserved seniors in both English and Spanish since October 2018. Prior to this role, Karen served as a multi-lingual long-term substitute teacher for Round Rock ISD, focusing on foreign language instruction and dual language programs from September 2015 to September 2018. Karen's extensive experience in the IT sector includes leadership positions at Dell and AOL, managing global teams and ensuring the stability of operations while achieving significant cost reductions. Early career highlights include overseeing an $11 million budget for the YWCA USA's ENCOREplus program and leading a test engineering team at MCI Worldcom. Karen holds a B.A. in International Relations from American University.