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Joseph Kaden is an experienced Senior Technical Account Manager at Prelude, having previously led the TAM team at SentinelOne and held various managerial roles at Symantec from August 2007 to June 2019. Joseph's expertise includes delivering specialized technical knowledge, advanced troubleshooting, and managing large, complex accounts to enhance customer satisfaction and retention. Throughout a distinguished career, Joseph has acted as the main point of contact for technical support, assisted customers in troubleshooting security software, and provided professional service and support in dynamic environments. Prior experience includes a role as a Sales Support Representative at ATT Mobility. Joseph is an alumnus of Lane Community College.