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Heather Hoffman is a Senior Communications Engineer at Prelude Services since March 2020, specializing in Cisco Call Manager clusters for managed services and providing support for Cisco Collaboration needs. Prior experience includes serving as a Network Engineer - Voice/Video at SGC for Phoenix Contact USA, where Hoffman coordinated a significant phone system migration from Avaya to Cisco. Additionally, experience as a Telecom Technician for RiteAid Corporation involved deploying approximately 1500 Cisco phones. As a Telecommunications/Network Billing Analyst for GE Aviation, Hoffman led cost reduction initiatives. Previous roles at Dorman Products included Senior Client Services Support Specialist, Associate System Administrator, and Telecom Analyst, contributing to various telecommunications projects. Educational background includes a Bachelor of Business Administration in Economics from Fox School of Business at Temple University and an Associate's degree in Accounting from Montgomery County Community College.