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Rob Murrer serves as the Director of Marketing Strategy and Operations at Preferred Mutual Insurance Company since July 2018, leading strategic initiatives that include market research and analysis to identify customer opportunities aligned with company goals. Prior experience includes roles such as Manager of Customer Experience and various managerial positions within the Customer Experience department at Ithaca College from August 2021 to August 2023, along with advisory board membership for the Customer Experience Executive Program at the college. Previous positions also encompass roles at ACCO Brands, Nationwide Insurance, Offense-Defense Football Camps, Don Marsh Insurance Agency, and AIG, showcasing a diverse background in sales support and management. Rob Murrer holds a Master of Business Administration from the John Sperling School of Business.