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Claudia Velez is an accomplished professional with extensive experience in commercial management and customer success. Currently serving as Head of the Colombia Territory and Head of Customer Success at PRAGMA, Claudia has played a pivotal role in driving high-performance teams. Previously, Claudia held the position of Commercial Manager at Proplas S.A., where responsibilities included overseeing profitable sales, customer satisfaction, and business development. Additionally, Claudia worked as a Senior Consultant at PREXUS pricing consulting, aiding major clients in pricing strategy and implementation. Claudia has also contributed to academia as a university professor in pricing strategy at Universidad EAFIT. Claudia's educational background includes an MBA, a specialization in Marketing, and a degree in Process Engineering, all from Universidad EAFIT.