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The Engineering and Technology team at PPL First is responsible for developing and maintaining innovative software solutions that enable self-directed care for Medicaid recipients. This team ensures the technology infrastructure is robust, efficient, and user-friendly, allowing clients to seamlessly hire caregivers and manage their care options. Through collaboration across various roles, including software development, quality assurance, and IT management, they strive to enhance the overall customer experience and support the company's mission of personalized care.