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Chelsea Hepfl is an experienced professional with a strong background in service desk operations and graphic design. Currently serving as the Service Desk Team Lead at PPG Industries since May 2019, Chelsea manages the Quality Assurance Team and collaborates with various teams to deliver high-quality support to a global employee base. Prior to this role, Chelsea was a Helpdesk Representative at PPG, providing 24/7 support to employees across multiple countries. Chelsea's earlier experience includes serving as an Associate Graphic Designer at Tailored Marketing Inc. after starting as an intern, and holding positions in catering and student leadership at Robert Morris University, where Chelsea earned a Bachelor of Fine Arts in Media Arts with a concentration in Graphic Design.