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Shawnte Bryan is a seasoned professional with extensive experience in service operations and technical consulting, currently serving as a Sr. Services Operations Engineer at PowerPlan, Inc. since January 2017. With a strong focus on process improvement through Lean Six Sigma, Shawnte ensures SOC compliance in Cloud/SaaS environments while enhancing efficiency and knowledge across the organization. Previous roles include significant contributions as a Sr. Services Operations Specialist and Sr. Support Analyst, where documentation and training enhancements led to a 35% reduction in education time for over 200 employees. Additionally, Shawnte has a background in military service, having held roles as a Mass Communication Specialist in the US Navy and US Navy Reserve, where leadership in managing content and supporting naval missions was paramount. Shawnte holds a Bachelor of Science in Information Technology from Georgia Southern University.