Customer Experience and Service Design
About
The Customer Experience and Service Design team at PostNL focuses on enhancing customer satisfaction and streamlining service delivery. They employ user-centered design principles and innovative strategies to create seamless, accessible experiences across all touchpoints, leveraging data and insights to improve service offerings. By collaborating on various digital channels and utilizing the expertise of UX designers and content specialists, the team aims to optimize customer interactions, ensuring they are efficient and engaging.
Team members
Claire van de Velde
Channel Marketing Lead | Digit...
Jennifer van Toor
Senior Content Manager
Joris Blok
Senior Service Designer
Leonie Houwen
Senior Service Designer
Maartje van Zon
Senior Service Designer
Meine Fernhout
Jr. Customer Implementation Ma...
Merel Donkers
Channel Manager Service & Bots
Peter V.
Accessibility Specialist / Sen...
Rob Paauw
Customer Experience Manager
Rob Zonneveld
Customer Succes Implementation...